Item, Inc. offers a number of free services to its (Parts and Supplies) customers.
Free level 1 tech support to include:
Free Parts identification: Not sure which part you need? We provide free parts identification. We can help you identify the part and provide a part number for easy ordering. Our technicians have access to an extensive library of service and parts manuals for most models and brands of Copiers, printers and scanners.
Free schematics and diagrams of parts
Free installation instructions of parts ordered
Free repair proceedures.
Free diagnostic information: Have an error code, but do not know what it means, we can help you.