In order for an RMA to be valid, it must have been assigned a valid Item, Inc. Return Merchandise Authorization number (No Exceptions).

If your package or product arrives damaged we must receive notification within 7 days of receipt of the box. Please report any damage immediately to or call to 1-800-367-4836. Please send any pictures and a detailed description to expedite your request. Please keep all packaging, packaging materials, contents of the box, and original airbill.

Merchandise must be returned to Item, Inc. within 30 days of customer´s (or their end users) receipt of merchandise (No Exceptions). Authorized returns on Special Order items must be returned within 15 days.

All requests for RMA´s should have a reasonably detailed explanation of what is wrong with the part sent. DOA is not sufficient. This is strictly enforced especially when no part replacement is being requested.

All parts come with a minimum 30 day warranty; longer warranty periods may be available based on manufacturer´s own warranty and conditions.

Standard restock fee is 20% with a $35 minimum for ‘in stock products’ returned within 30 days. A restock fee of 30% will apply to products returned within 30-60 days with manager´s approval. If an item is not in stock and is ‘drop shipped’ or ‘special ordered’ it may not be able to be returned or a special restock fee may apply with manager´s approval. All returned product must be carefully packaged and in its original packaging. Item Inc reserves the right to refuse a return if the item was damaged due to inadequate packaging.

Due to the nature of certain parts and supplies and/or their packaging, some parts and/or supplies may not be accepted for return. They generally include OPC Belts, cartridges, photoconductor drums, image units, image transfer units, toners, etc. These items are very sensitive to proper installation and may not be able to be resold when the package seals have been broken. Please call to confirm if part/supply will be accepted for return.

Goods with valid RMA #´s should be sent in the original box and packaging (unless authorized) and with the Item, Inc. RMA# clearly marked on the packing slip. The RMA# should not be written on the outside of the box.

Any information given at the time of RMA being issued will be verified upon return by testing and Manager inspection.

All returns must be sent to:
Item, Inc.
Attn: RA_________
991 Annapolis Way
Woodbridge, VA 22191

No credit will be issued if any of the preceding is not met.

*This policy supersedes any previous written or oral communication regarding RMA policies