Free Tech Support

Let our dedicated team of professionals provide you with our outstanding customer service.

people offering tech support on the phone

Free Level 1 Tech Support:

  • Parts Identification: Not sure which part you need? Our technicians have access to an extensive library of service and parts manuals for most models and brands of copiers, printers and scanners to help you identify the part, as well as provide a part number for easy ordering.
  • Schematics and diagrams of parts.
  • Installation instructions of parts ordered.
  • Repair procedures.
  • Diagnostic Information: Have an error code, but don't know what it means? We can help!

Free Level 2 Tech Support:

Are you a service company stymied by a problem? Item, Inc. technicians have extensive experience and are the best resource to help you figure out the most stubborn problems.

*Please keep in mind that all of our support is free, so we cannot offer a money back guarantee or a guarantee 100% accuracy. You are required to confirm any part number that you order or suggested parts needed to repair your own printer/copier.

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